Position Code: COB_001A
Location: Ioannina, Greece (on-site)
Work for the largest U.S. Internet Service Providers: Comcast and AT&T.
To help meet our goals, we need highly motivated Agents to represent our company through inbound phone-based support.
If hired for our Agent position, prospective candidates should be able to:
- Answer incoming calls from potential customers looking for home Internet, TV and Mobile Phone services.
- Listen to callers' needs and find the right solution to meet those needs.
- Describe and explain all available options offered by internet provider to help customers make an informed decision.
- Advise customers to move towards a sale on the first-touch call.
- Follow up with customers who did not make an immediate decision during the first interaction.
IDEAL CANDIDATE CHARACTERISTICS
An ideal candidate would demonstrate the following qualities:
- Consistency: can be depended on to perform quality work
- Systematic Approach: enjoys knowing there is a system to rely on which can be followed to find success
- Great Customer Service: shows a sincere interest in callers’ needs and enjoys exceeding customer expectations
- Strong Time Management: stays on task while answering frequent calls and entering accurate, brief notes
- Must be proficient in the English language
- Great typing and computer skills
- Previous call center experience desirable
STARTING SALARY: 800 Euros net
Potential to start on higher salary, depending on individual profile and experience | We also provide the opportunity for additional remuneration with commission, based on individual performance/ target attainment.
Please mention the Position Code you are interested in. Positions to be filled by end September 2022 at the latest.
COBALT Communications and TRIAENA Synergies are equal opportunities employers. All employment decisions are based exclusively on business needs, job requirements and individual qualifications. We respect diversity and we are fully committed to provide all our employees and associates with a safe and inclusive working environment, free of discrimination and harassment of any type.